Last Updated: September 19, 2026
Natrava LLC ("Natrava," "we," "us") offers a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Terms of Service and our Privacy Policy. By opting in to or participating in the Program, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section of our Terms of Service. These Mobile Terms are limited to the Program and are not intended to modify any other terms that may govern your relationship with us.
Program Description
The Program allows you to receive SMS/MMS mobile messages from Natrava by affirmatively opting in, whether through online or application-based enrollment forms, at checkout, or by texting a keyword to our number. Messages may include marketing and promotional content (such as offers, product news, and cart reminders) and, where you have requested it, transactional and customer-service messages about your orders and subscription. Consent to receive marketing messages is not a condition of any purchase. Message frequency varies.
Message and Data Rates
Message and data rates may apply. Check with your wireless carrier for details about your plan. You are responsible for all charges and fees associated with text messaging imposed by your carrier.
How to Opt Out
You can cancel the Program at any time by texting STOP to any message we send you. After you send STOP, we will send you a single confirmation message letting you know you have been unsubscribed and you will no longer receive SMS/MMS messages from the Program. If you want to join again, sign up as you did the first time and we will start sending messages to you again.
Texting STOP applies to our marketing messages. If you also want to stop transactional or customer-service messages, reply STOP to one of those messages or email support@natrava.com.
Help
For support, text HELP to any message we send you, email support@natrava.com, or call (512) 890-3945. Please note that texting HELP or STOP to us does not itself cancel a product subscription; to manage your subscription, log in at natrava.com/account or contact support.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery of mobile messages is subject to effective transmission from your wireless service provider and network operator.
Your Obligations
You agree to provide us with a valid mobile number. If you change or deactivate your mobile number, you agree to notify us or opt out, so that we do not continue to send messages to a number that is no longer yours. You represent that you are the current subscriber or customary user of the mobile number you provided and that you are at least 18 years of age.
Changes and Termination
We may change any short code, telephone number, or keyword we use to operate the Program at any time. We may suspend or terminate the Program, in whole or in part, at any time without notice. You agree that any messages sent to a number we have changed or discontinued, including STOP or HELP requests, may not be received and we will not be responsible for honoring requests made in such messages. We may modify these Mobile Terms at any time; continued participation after a change constitutes acceptance.
Privacy
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy. Mobile opt-in data and consent are not shared with any third parties for their own marketing purposes.
Contact
Natrava LLC, 10900 Research Blvd, Suite 160C #1009, Austin, TX 78759 · support@natrava.com · (512) 890-3945
