Accessibility Policy

Last Updated: September 19, 2026

Our Commitment

Natrava LLC is committed to making natrava.com accessible to everyone, including people with disabilities. We want every customer to be able to browse our products, learn about them, place orders, and manage a subscription independently and comfortably.

Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, and we treat WCAG 2.1 Level AA as our minimum standard. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive disabilities.

What We Do

  • Design and test our site for keyboard-only navigation, screen readers, and browser zoom up to 200%.
  • Provide text alternatives for meaningful images and captions or transcripts for video content where available.
  • Maintain sufficient color contrast and do not rely on color alone to convey information.
  • Review new pages, apps, and checkout changes for accessibility before and after launch, and fix issues we or our customers find.

Ongoing Effort

Accessibility is an ongoing effort. Some parts of our site are provided by third-party apps and services (for example, reviews, subscription management, and chat), and some content may not yet fully meet our standard. We continue to work with those providers and to improve our own pages.

Feedback and Assistance

If you have difficulty using any part of natrava.com, or if you would like to place an order or manage your subscription with assistance, please contact us and we will help you promptly:

When you report a problem, please tell us the page you were using and the assistive technology or browser involved so we can reproduce and fix it. We aim to respond within 2 business days.