Shipping policy
Last Updated: September 19, 2026
Where We Ship
We ship to addresses in the United States, including Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories, and to APO/FPO/DPO military addresses. We do not currently ship outside the United States. Orders placed on natrava.com for delivery to a non-U.S. address will be cancelled and refunded.
Shipping Cost
Your first subscription order ships free. All other orders, including one-time purchases and subscription renewal shipments, have a flat shipping charge of $4.99 unless a free-shipping offer is shown on the product page or at checkout. The shipping charge is always shown at checkout before you place your order and in your renewal reminder emails. Sales tax, where applicable, is calculated at checkout.
Processing and Delivery Times
Orders are processed within 1–2 business days (Monday through Friday, excluding U.S. holidays). Orders placed on weekends or holidays begin processing the next business day.
- Contiguous 48 states: 3–5 business days in transit once your order leaves our warehouse, so most orders arrive within 4–7 business days of being placed.
- Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, and PO boxes: shipped via USPS. Allow 5–10 business days.
- Military addresses (APO/FPO/DPO): shipped via USPS. Delivery times vary and can exceed two weeks.
Delivery estimates are good-faith estimates, not guarantees. Carrier delays, weather, and holiday volume can add time and are outside our control.
Tracking
You will receive a shipping confirmation email with a tracking link as soon as your order ships. Tracking can take up to 24 hours to update after the carrier scans your package. You can also view tracking for any order in your account at natrava.com/account.
Address Changes
We can change the shipping address on an order only before it has shipped. Email support@natrava.com as soon as possible with your order number and the new address. For subscription renewals, update your shipping address in your account before the next charge date so the change applies to future shipments. We are not responsible for orders shipped to an incorrect address that you provided; if the carrier returns such a package to us, we will reship it once and may charge for the additional shipping.
Lost, Damaged, or Missing Orders
If tracking shows your order as delivered but you cannot find it, check with neighbors, building management, and around your delivery location, then wait 48 hours, since carriers sometimes mark packages delivered before they arrive. If it still has not turned up, or if your order arrives damaged or is missing items, contact us within 14 days of the delivery date (or the estimated delivery date) at support@natrava.com and we will replace the order or refund it at our expense, as described in our Refund & Cancellation Policy.
Returns
Return shipping for our 30-day money-back guarantee is paid by the customer. Please see our Refund & Cancellation Policy for the full return procedure.
Questions
Email support@natrava.com or visit our Help Center at natravahelp.zendesk.com.
